1- We want you to be happy with your purchase. If for any reason you are not satisfied, please complete the returns form.
2- If your order has already been processed, such cancellation will be treated as a return. Returns will be accepted only if items are sent in their original condition and packaging within 14 days of the delivery confirmation date. Once your return is received and inspected (usually within 5 business days of receipt), you will be eligible for a full refund or store credit. All shipping costs and credit card fees will not be refunded.
3- All costs related to the return of an item are to be borne by the client. We will provide you with special return instructions.
4- All refunds will be done only through the Original Mode of Payment. Please allow for 2-3 working days for the refund transfer to be completed.
5- Wall art, Furniture, Customize, Pre-order and Clearance items cannot be returned or exchanged.
6- Claims for damaged item(s) in shipping must be received within 24 hours of receipt of merchandise. It is essential to submit photographic evidence of the damaged item. Upon submitting the pictures, we will review them and ship out a replacement. If the item is out of stock, then you will be refunded the full amount or you can replace it with another item in stock.
7- Claims for wrongly delivered items in shipping must be received within 24 hours of receipt of merchandise. It is essential to submit photographic evidence of the incorrect item. Upon submitting the pictures, we will review them and ship out the correct items. We will send you special return instructions for the wrong delivered item. If the item is out of stock, then you will be refunded the full amount or you can replace it with another item in stock.
8- No refunds or exchange is permitted for items damaged as a result of client mis-use or mis-handling. Our pieces are handcrafted from premium materials, such as various types of wood, metals, and marble. Due to the delicate nature of these materials, and varying degrees of porousness, items must be cleaned with a lightly damped cloth. In the case of spills, especially with marble tops, the mess must be cleaned immediately so the stone does not stain.
9- We are not currently able to offer exchanges. Instead, items should follow the returns process, and a new order to be placed for the replacement items.